Privacy Policy

1. Who We Are

This Privacy Policy explains how Techowdy LLC (“Techowdy,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares personal information.

Our AI chatbot service page is available at techowdy.com/ai-chatbot.

This policy applies to information processed through our website, sales enquiries, and related business communications. Additional terms may apply to particular software products, integrations, or development projects.

2. Information We Collect

2.1 Information you provide

We may collect information you choose to provide, including:

• Name, email address, telephone number, and company name.
• Project requirements, business needs, and service preferences.
• Information submitted through contact forms, consultation requests, and quotation forms.
• Information contained in emails, messages, contracts, and other communications.
• Billing and transaction records associated with purchases.

Please do not submit payment-card details, account passwords, confidential information, or sensitive personal information through general website enquiry forms.

2.2 Technical and usage information

When you visit our website, we or our service providers may collect technical information such as your IP address, browser type, device information, referring page, pages visited, timestamps, and interactions with website features.

2.3 Cookies and advertising information

Where implemented, we may use cookies and similar technologies to maintain website functionality, measure traffic, understand campaign performance, and record advertising conversions. Depending on the tools configured on our website, these technologies may include Google Analytics, Google Ads, or similar analytics and advertising services. Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries and arrange consultations.
• Understand project requirements and prepare proposals.
• Provide, maintain, and support our services.
• Communicate about contracts, invoices, milestones, and project delivery.
• Process payments and maintain appropriate financial records.
• Improve website functionality, security, and user experience.
• Measure advertising performance and understand how visitors find our services.
• Detect fraud, prevent abuse, and protect our rights.
• Comply with legal, regulatory, and contractual obligations.

We will not use your enquiry details for unrelated marketing where prohibited by law. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

Where applicable data-protection law requires a legal basis, we process personal information on one or more of the following grounds:

• Contract: To respond to a service request, enter into an agreement, or perform a contract.
• Legitimate interests: To operate, secure, improve, and market our business, provided those interests do not override your rights.
• Consent: Where you have given consent, including where required for non-essential cookies or certain marketing activities.
• Legal obligations: To comply with applicable law, financial recordkeeping, or lawful requests.

You may withdraw consent where processing relies on consent. Withdrawal does not affect processing lawfully completed before withdrawal.

5. AI Chatbots and Third-Party AI Providers

Providing AI chatbot development services may involve third-party AI models, cloud hosting, APIs, software platforms, or integration services.

If you become a customer, information you choose to include in a chatbot or provide for development may be processed by those providers according to the project configuration, applicable provider terms, and the agreement between you and Techowdy.

Before sharing personal, confidential, or regulated data for development or testing, you should ensure you have the necessary rights and permissions. Unless separately agreed in writing, you remain responsible for determining what information your business is authorised to collect and submit to third-party services. Techowdy will handle information entrusted to us according to our contractual commitments and applicable law.

We do not claim that every third-party AI provider has the same retention, security, or training practices. These may vary by provider and configuration.

6. How We Share Information

We do not sell personal information to third parties. We may share information with the following categories of recipients where reasonably necessary:

• Website hosting and infrastructure providers.
• Email, communication, and customer relationship management services.
• Payment processors and financial service providers.
• AI model, API, cloud, and software providers used for an agreed service.
• Analytics and advertising providers.
• Professional advisers, insurers, and auditors.
• Courts, regulators, law enforcement, or other authorities where required by law or necessary to protect legal rights.

We seek to use appropriate contractual, technical, and organisational safeguards when third parties process personal information on our behalf. We may disclose relevant information in connection with a business restructuring, merger, acquisition, or transfer of assets, subject to applicable legal requirements and appropriate safeguards.

7. International Data Transfers

Techowdy is based in the United States and may use service providers operating in other countries. If personal information is transferred internationally, we will implement safeguards required by applicable law, where applicable. These may include appropriate contractual protections or other legally recognised transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, delivering services, maintaining business and financial records, resolving disputes, and complying with legal obligations.

Retention periods vary according to the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to lawful retention requirements and legitimate dispute-resolution needs.

9. Security

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, alteration, loss, misuse, or disclosure. No internet transmission, cloud service, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will take appropriate steps to protect information under our control.

If a data incident occurs, we will respond and provide notifications where required by applicable law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Object to or request restrictions on certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing or targeted advertising activities.
• Lodge a complaint with the relevant data-protection authority.

These rights are subject to applicable legal exceptions. For example, we may need to retain certain records to comply with legal obligations or establish, exercise, or defend legal claims.

To submit a request, email hello@techowdy.com with the subject “Privacy Request.” We may ask for reasonable information to verify your identity and protect against unauthorised disclosure. We will respond within the timeframe required by applicable law.

11. Marketing Communications

We may send service-related communications necessary to answer your enquiry, administer your project, or fulfil our contractual obligations. We will send promotional communications only where permitted by applicable law. You can opt out using an unsubscribe link, where available, or by contacting hello@techowdy.com. Opting out of promotional communications will not prevent essential service, billing, security, or contractual messages.

12. Children's Privacy

Our website and AI chatbot development services are intended for businesses and general audiences and are not specifically directed at children. We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us improperly, contact us so we can review the situation.

13. Third-Party Websites

Our website may link to third-party websites, services, or platforms. We do not control their privacy practices and are not responsible for their independent handling of personal information. Please review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this policy when our services, technology, legal obligations, or business practices change. The revised policy will be published on this page with an updated “Last Updated” date. Material changes will be communicated where required by law. Changes will not remove rights or protections that already apply to you under mandatory law or an existing agreement.

15. Contact Us

For privacy questions, requests, or complaints, contact: